Privacy Policy

Walkable Labs Limited ("Walkable", "we", "us", or "our") is a company incorporated in Ireland (Company Number 800749), with its registered office at Venture Hub, 136 Capel Street, Dublin 1, D01 T2C9.

We operate the Walkable mobile application, the Walkable Creator Suite web platform, and associated services (collectively the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Services.

We use the data we collect to:

• Create and manage your account and creator profile.
• Publish, host, and deliver audio tours to users of the Walkable app.
• Communicate with you about your account, tours, and our Services (including early-access invitations for waitlist members).
• Review creator waitlist applications, prioritise onboarding, and contact creators about access to the platform.
• Improve, personalise, and secure our Services.
• Comply with legal obligations.

For users in the European Economic Area, our legal bases are:

• Contract: processing necessary to provide the Services you have signed up for.
• Legitimate interests: improving our Services, preventing fraud, and ensuring platform security.
• Consent: sending marketing emails (you may withdraw consent at any time).
• Legal obligation: complying with applicable law.

Images and audio you upload remain your intellectual property. By uploading content to Walkable, you grant us a non-exclusive, worldwide licence to host, distribute, and stream that content to users who access your tour. We do not sell your content to third parties.

If you delete a tour, the associated images and audio files are removed from our storage, except where retention is required for legal record-keeping purposes.

Walkable does not currently charge for tours or process any payments. If we introduce paid tours in future, payments will be handled by Google Play Billing and RevenueCat, and we will update this policy before enabling them.

We do not sell your personal data. We use trusted providers who process data on our behalf under data-protection agreements, and we share data with them only as needed to run the Services:

• Firebase Authentication & Google Sign-In (Google): account login and identity.
• Google Maps (Google): displaying maps and your position on your device.
• Supabase: our database and file storage for accounts, tours, and the images and audio you upload.
• Firebase Storage (Google): storage for audio you record in the web Creator Suite.
• Railway: hosting our backend servers.
• Vercel: hosting our website and providing cookieless analytics.
• Sentry (when enabled): crash and error diagnostics — such as error details, device model, operating system, and app version — to help us keep the app stable. It is not configured to receive your name or email.
• Resend: sending account and waitlist emails.
• Google Sheets (Google): recording creator waitlist submissions.
• Unsplash: suggesting cover images from your search terms (no personal data is shared).
• Law enforcement: where required by law or to protect the rights, property, or safety of Walkable, our users, or others.

We are based in Ireland. Some of the providers listed above process data outside the European Economic Area, including in the United States. Where that happens, the transfer is protected by appropriate safeguards, such as the European Commission's Standard Contractual Clauses and, where applicable, the EU–US Data Privacy Framework.

You can delete your account at any time — in the app under Settings → Delete Account, or from the Creator Suite website. Deleting your account removes your profile and tours; tours that other users have already accessed may be retained in de-identified form. You can also email us to request deletion.

We retain your account and content data for as long as your account is active. After deletion, we remove or anonymise your personal data within 90 days, except where we are required by law to retain it (e.g. financial records for 7 years under Irish law).

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten").
• Restrict or object to certain types of processing.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw consent at any time where consent is the legal basis.

To exercise any of these rights, email us at support@walkable.travel. We will respond within 30 days.

When you sign in to the Creator Suite, our website sets one strictly necessary functional cookie (walkable_auth) so we can keep you logged in. We do not use advertising, retargeting, or tracking cookies, and our website analytics (Vercel Web Analytics) is cookieless — no cookies are set for analytics purposes.

For a full breakdown, see our Cookies page.

We use industry-standard measures to protect your data, including HTTPS encryption in transit, reputable cloud providers for storage, and Firebase Authentication for credential management. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Our Services are not directed at children under 13 (or under 16 in the European Economic Area, where applicable). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where the changes are material, notify you by email or in-app notice.

If you have questions about this Privacy Policy or want to exercise your rights, contact us at: